TOPSHE | FAQ

01

How to contact the Topshe team?

You can contact us through various methods,
• You can find the care on the footers.
• Fill out the form on the contact page and wait til we call you back
• You can contact us through our email, contact number, and social site which is available on our site.

02

What is the best payment method we suggest? Why?

You can contact us through various methods,
• We have Pay on Delivery and UPI payment gateway for your convenience.

03

How can I report or get a refund if my payment gets stuck in your payment gateway?

• In case your payment got stuck on the UPI method due to your network or UPI sever issue we won’t be responsible for them.
• If you have an issue cancellation refund issue, contact us for assistance.

04

Is there any special compensation for causing allergies to the ordered food?

• We recommend that select the food which is preferable for your health status.
• We will only compensate you if the food package is damaged while delivering.

05

Which is the best way to contact you?

• We suggest that contacting us through the contact form is the easiest way to reach our team, or
• You can connect with us through the chatbot, we are always there to help you.

06

How hygienic are your dishes?

• Dishes served from the home kitchen are fresh, clean and quality every day. We are also taking
appropriate precautions in this regard.

07

How to cancel my order? If I canceled my order, how can I get a refund if I already paid?

We don’t prefer to cancel your order, but in case of unavoidable circumstances,
you can cancel your order by reaching the order tracking page or by contacting us through the chatbot.

08

How do you store our data? And do you sell our data to unauthorized third parties?

• We always respect our customer's/user’s data, We save your data in our respective database by multiple layer
security methods and have regular updates to avoid outdated service so we assure that there are no data leaks
and threats, but anyway we suggest that choose your password with the following characters like CAPS, lowercase,
n0mer1cs, speci@l characters, and length must be minimum 16 characters.
• And we don’t let our customers by selling data to unauthorized third parties.

09

How to review your food/site?

• You can review our website by accessing topshe.in/review.
• Only verified users can review our food after a successful purchase.

10

What food varieties do you sell?

We sell various varieties including chicken, mutton, seafood, soya chunks, paneer, and other veg food,
but we choose to advise you with care to choose the food which adapts to your health condition.

11

I am getting login issue, can i get the solution?

We Suggest that first check the internet connectivity speed, if the repeats just contact us through e-mail or chatbot.

12

Need help on order

13

Do you keep my card details when I pay via credit card or debit card?

No, we never save your card details, TopShe always priors their customers’ information.

14

How to use promo code or vouchers or gift card coupons on order?

We will notify and guide you if there is any offer via promo code.

15

What can I do if I received damaged order or wrong order?

Please check the package while delivered if there is any damage return that to delivery person, or take screen shot or video of the damaged or wrong product and contact our executives through mail or chatbot.

16

Did not receive order confirmation via SMS.

Check your account if you are subscribed or enable the notification via mobile number, in-case you didn’t receive SMS after enabling, contact us.

17

Why do I have to order from your website, can i just order food via phone or message it or via of application of social media?

As a startup we are upgrading us to serve our customers quality service and product, as soon we will available on other platforms as our customers’ desires.